Buying on Gumroad

Midway upon the journey of your virtual life
 You found yourself astray in the dark forest of the Internet.
 For you had lost the non-Gummy road.

It's not quite an entrance to the underworld, but you havearrived at some kind of mesmerizingly simple online payment form. What are you to do now? What's that over there? Is that a she-wolf?

Fear not, dear friend - let us, like virtual Virgils, guide you through the comedically divine buying flow that is Gumroad.

What is Gumroad?

Good question! Gumroad is a service that provides artists and creators of all shapes and sizes with a means of accepting payment for their work. We host their files, process their payments, and deliver their files to their beautiful, benevolent customers. So when your credit card statement is awash in "Gumroad" payments - that's a warm, tangible reminder that you've supported creators who use Gumroad!

Forms of Payment

By accepting the majority of credit cards and PayPal, we make things as easy as possible you and the Gumroad creators you are supporting.

Here's a handy guide to what to pull from your wallet as you make your purchase.

Things You CAN Pay WithThings You CAN'T Pay With
DiscoverStripe
Visa (including Visa Electron)Bitcoin
MastercardCheck or Money Order
AMEXState secrets
MaestroSpanish bullion
Diner's ClubBeaver pelts
SOMEdebit cards**Chuck E. Cheese tokens
PayPalStar Wars Collectibles
**Banks typically have strict rules regarding online purchases with debit cards, since debit cards do not offer chargeback protection. If you plan on using a debit card, please verify with your bank before you make your purchase that they allow online transactions.

Is Gumroad safe?

In a word, yes.

Our payment is secured by SSL with 128-bit encryption, and processed with PCI Compliant service providers. Find out more here.

You can also see a nice, detailed explanation of how our payments systems work in this blog post

Do I need to have a Gumroad account to buy products?

Nope! We want things to be as simple as possible for you, so just pay for the product and be done with it. If you want to create an account after the purchase, in order to access your files, you can do that through the receipt you receive after paying.

Profile vs Product pages

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Do you see multiple products, a creator's self-description, and a profile picture? You are on a Gumroad creator's profile page. Here is how you buy products on a profile page:

Click the icon of a product to bring out its description and buy button. Like what you see? Click the buy button!

Navigate to individual products

If you'd like to go directly to a payment page for a specific product, rather than seeing all these products at once, simply click the top left corner of the product's icon. 

What the heck is an Offer code (optional)?

You may see a box appear where you can enter an offer code, or discount code. If you are aware of a discount code that this creator has advertised, enter that now, wait 3 seconds for the price to change, and click Add to bundle to apply the discount. If you are not aware of any offer code, simply click Add To bundle. This product will fly to the top right of the page, in its "bundle" form. It's like an Amazon shopping cart, only more stylish - and less monolithic and insidious.

Repeat these steps for any other products that you want to buy on the page. To remove a product from your Bundle click the to the left of its name. When you are content with your purchase, click Pay and a credit card form will appear.

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If you are on a product page, you will just see a buy button - in this case, it says "I want this!" Click that to get started.

The Payment Form

Feast your eyes upon this hearty, multifaceted payment form. So many boxes! A pastiche of grey hues, ornery right angles, and arrows a-plenty! What can be made of this? Let's deconstruct it, Doctorate in Literature style.

Variation - In this dropdown menu, you must choose which version of this product you will be paying for. Oftentimes a Gumroad product with a variation will be, as it is in this case, for determining how much you'll need to pay for shipping costs.

Your email address - This was either bestowed upon you at birth (if you live in North Korea), created when you were in high school and despite its embarrassing connotations maintained for convenience's sake, or something your boss gave you on your first day at work. Either way, this is where you will receive a receipt, invoice, and download link for the product you buy.

Gifting -See the icon of the nicely wrapped gift? If you see this on the product you're about to buy, you can click it and send this product to a friend. Read more here.

Offer code- An offer code is a discount that the creator of this product may or may not have advertised. If you know of one to enter, plonkety-plap that baby into the Offer Code box.

Mailed To -If the product you are looking at is displaying this field, you need to enter your shipping address. If your country does not have ZIP Codes (and most don't) simply enter your Postal Code.

Card Number -This is what it's all been building up to: entering those sweet, sweet credit card digits. Depending on the policies of your credit card provider, you may be asked for more information to ensure that your purchase is not fraudulent.

If the stars are aligned for you today, your purchase should go through in one beautifully simple transaction. If not, then here are a few...

Common Errors

If you do not fill in all the fields of your payment form, they will appear highlighted in red, and prohibit you from proceeding. However, there may be something else amiss.

Payment processing is aneurysm-inducingly complicated, and there are a number of reasons why payments might not succeed on the first try. For more information, see this article. Briefly though, you may be blocked for one of the following reasons:

CVC Code:If you enter the wrong CVC code, your payment will not process. Make sure all your credit card details are correct before clicking "pay."

Zip code verification:You may find a pop-up window asking you for your "zip code." When this happens, your credit card provider is communicating with our processing engine, asking us to verify that you are in fact the person using this card. If you don't live in the United States, enter your Postal Code without any spaces. For example, BH13 6BDshould be entered as BH136BD.

Provider Policies: If you don't receive a specific error message, your credit card provider may be blocking your purchase from finalizing. Usually a quick call to them will solve this. Just ask them to "whitelist" Gumroad.com, and attempt your purchase again.

After a Successful Purchase

Enter a password?

After you've bought a product on Gumroad, you can enter a password to Sign up for a Gumroad account. Why would you do this? Because of the Gumroad Library. The Library allows you to access your product at any time by logging into Gumroad. If you are buying a subscription, you have to create a Gumroad account at the time of purchase.

From your Gumroad receipt, you can also easily repurchase a product, download the product, or open it in our iPhone app or Android app.

If you choose to create an account, why not follow the creator of this purchase to find out when they create new products? Learn more about Following.

Accessing your purchase

Most products on Gumroad can be downloaded immediately after your purchase has completed onto a desktop or laptop. In these cases, you would simply click Download or View/Listen/Read/Watch on your receipt to enjoy your product. If your product is not immediately accessible, you will have to for your Email Receipt.

Here's our Guide to Gumroad Receipts. Every Gumroad receipt has a button or link that, when clicked, will send you to a download page for your product. You should go to this link on your desktop or laptop, as mobile browsers are not built for large downloads.

If you don't see a receipt your email inbox, check your spam box as it may have been filtered incorrectly. If you are interested in saving hard drive space:

Learn more about sending files to Kindle

Learn more about sending files to Dropbox

For issues with downloading, click here.

If you do not have a Gumroad account, as long as you keep your Gumroad receipt, with its download link, you will be able to access your file at any time. One last time for good measure -We recommend not trying to download directly to a mobile device. Mobile browsers are not built for downloads yet. Download to a laptop or desktop and sync to your device accordingly.

Accessing Subscriptions

When you buy a subscription on Gumroad, you will automatically create an account with us. This allows you to access your subscription's updates through the Library, and allows us to charge your card for all new installments. If you ever wish to cancel your account, click here to learn how to do so.

Filetypes

Gumroad creators sell all kinds of files, but certain files require certain devices or programs in order to run. If you have bought an ebook or video file and want to know where it will play, please see our Supported File Types article.

If you have downloaded a file that ends in .ZIP or .RAR and are unsure about what to do next, refer to this article.

If you are unsure about the files you have downloaded, your best resource is the product's creator. Learn how to contact them here.

The Gumroad App for Buyers

It's 2015, so everyone and their chinchilla currently has an app - but only Gumroad customers have their own special app for streaming their purchases! It allows you to access your mobile-friendly purchases at any time

Click here to learn how to download and use our app for iPhones and Android devices. 

Who to contact for help

Let's face it - we all have problems sometimes, some more embarrassing than others. Fortunately when you buy from Gumroad, your problems are never embarrassing, and there's always someone to help. Here's who to contact when you do run into issues, when, and how to contact them:

The creator of the product if...

  • You don't know what to do with the files you've purchased
  • You have questions, concerns, or feedback regarding the product's content
  • To change an order or inquire about the tracking status of a product
  • To ask the creator out for a drink later because you're so impressed with their craftsmanship and creativity
  • To ask for a refund

If any of these issues concern you, contact the creator by following the steps here.

Gumroad's Support Team if...

  • You are having issues downloading the product
  • You have not received a download link to your product yet

You can contact Gumroad's support team by simply replying to your email receipt, or reaching out to us here.

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