Buyer FAQ

Where is my purchase?

If you are trying to find out when your physical purchase will arrive, please CLI

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I need a VAT refund

At this time, we have to charge and collect VAT on all transactions made in the E

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I've subscribed to a Gumroad product - now what?

Congratulations! You have subscribed to a product that is hosted on Gumroad. Here

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How do I cancel my subscription?

When you first purchased this subscription product, you created a Gumroad account

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How do I get a refund?

When you buy a product from a Gumroad creator, Gumroad only processes payments on

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How do I contact Gumroad?

For help with downloads, uploads, payment issues, policy questions, and questions

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What forms of payment can I use to buy on Gumroad?

We accept the following payment methods: Discover Visa (including Visa Electron)

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Why is there a $1 charge on my card when my payment failed?

When you attempt to make a charge with Gumroad, we send over a request to your is

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Why isn't my purchase downloading?

There are a few reasons why a download may not be working from Gumroad. Here are

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Why is there an extra charge on my purchase?

All purchases made on Gumroad, regardless of the currency they are displayed in,

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How do I repurchase a product?

To repurchase a product on Gumroad, go back to the URL of that product. Now copy

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Using Gumroad Library for Android

Getting Started Before you begin, make sure you have downloaded and installed Gum

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Zips & Rars and What To Do With 'Em

Or: How I Learned to Stop Worrying And Love The Archived File History: ZIP files

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There's an issue with my purchase!

The best resource you have when it comes to your purchase is the product's creato

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How do I update my credit card information?

Eager to load up on Air Miles with your shiny new credit card? Let's do it! From

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How do I send files to my Dropbox?

If you have a Gumroad account, you can easily move your downloads to your Dropbox

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How do I give a product as a gift?

A wise 90's band once said, before their career quickly disappeared into a black

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Why is my subscription cancelled?

You've received notification from Gumroad that your subscription has been cancell

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Why do I have a charge from Gumroad on my credit card?

No need for panic! Gumroad is a digital commerce platform that enables writers, m

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Why did my payment fail?

When credit card purchases fail, it's difficult to determine where along the proc

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When will my purchase be shipped?

As nice and spacious as our office is, we here at Gumroad are currently unable to

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How do I add a product to my library?

From your email receipt, click the Download link. If you have a Gumroad account (

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Get to Know Your Gumroad Receipt

From your emailed receipt from Gumroad, you can: Download your purchase, or acces

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Safe buying on Gumroad

The Internet can be a scary place for people with credit cards and PayPal account

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How do I read a document on my Kindle?

You've purchased a .mobi or PDF file and you'd like to read it onto your Kindle.

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Can you send me an invoice?

Good news friend! You can print your own invoice by clicking the link at the bott

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I'm not receiving updates!

If you are not receiving updates from a product you subscribed to, you may have i

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The Gumroad Library App

What is the Gumroad Library app? We built the Gumroad Library app to help your cu

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How do I delete my account?

If you'd like to delete your Gumroad account, you first need to login. From your

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How do I follow Gumroad creators?

Every breath you take, every product you make, I'll be buying from you. -Sting (i

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Common Customer Issues

Why is there a charge from Gumroad on my credit card? How do I add files to the G

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