I've subscribed to a Gumroad product - now what?

Congratulations! You have subscribed to a product that is hosted on Gumroad.

Here's what this means: 

1. You bought a product that charges on a monthly, quarterly, semi-annual, or annual basis. 

2. The files for this product are hosted on Gumroad's servers, or at the very least, the payment processing for that product is managed by Gumroad. 

3. You now have an account on Gumroad.com, because in order to stay subscribed to this product, we need to save your encrypted payment information. 

To navigate to the issue you need help with, please use the Quick Links on the right hand side of this page.

FAQs about subscriptions

Q: What is Gumroad? 
A: Gumroad hosts files and processes payments on behalf of creators large and small. By buying this subscription product, you are supporting one of these creators. 

Q: Is Gumroad safe? Is my payment information safe? 
A: Yes. All your payment information is tokenized and encrypted in a PCI compliant ecosystem. I never thought I'd write all those words in a sentence, and I feel kind of ill, but if you're up for it, you can learn more here

Q: Can I subscribe to this product and NOT have a Gumroad account? 
A: Unfortunately not. In order for us to charge you again for later payment installments, we need you to have an account with us. 

Q: How can I change my payment information or email address? 
A: Simply login to Gumroad here and update your information through the Settings menu

Q: My subscription was cancelled. Why? 
A: Please refer to this article to learn how this may have happened, and what you can do about it.

Q: I am not receiving updates. Why? 
A: Please refer to this article to learn how this may have happened, and what you can do about it.

How to access your subscription

1. Login to Gumroad (by going to Gumroad's homepage or to its login form). If you have forgotten your password, simply hit Forgot your password? to be sent a link for resetting your password. 

2. Go to your Gumroad Library.

3. Click the icon that represents your product

4. You will now see update links in green underneath the product's description. 

How to access your subscription on the Gumroad library app

Go to this page to learn more about the Gumroad library app.

By opening the app and clicking the icon representing your purchase, you'll see a dropdown menu with updates and download links. If the files in the updates are mobile-friendly, you will be able to access them directly on your mobile device. If they are not mobile friendly (ZIP or RAR files, for example), you will only be able to access these on your desktop or laptop.

Updating Payment Information

If you need to update or remove your payment information from Gumroad, simply: 

1. Login to Gumroad (by going to Gumroad's homepage or to its login form). If you have forgotten your password, simply hit Forgot your password? to be sent a link for resetting your password. 

2. Go to your Billing settings

3. Remove the payment information and/or update it

4. Click Update to save your changes. 

Cancelling a Subscription

If you no longer want to continue your subscription, please take these steps: 

1.Login to Gumroad (by going to Gumroad's homepage or to its login form). If you have forgotten your password, simply hit Forgot your password? to be sent an emailed link for resetting your password. 

2. Go to your Gumroad Library.

3. Click the icon representing the product you are subscribed to.

4. Click the big red Cancel subscription button.
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