Exporting sales and customer information

At any time, you can download a CSV file of your customers and their purchases within a selected date range. This CSV will cover all sales of your products within the date range, or you can choose to download information pertaining to a single product.

Download a free example CSV here.

Important note: Your Gumroad Analytics and Customers dashboards use your local time zone to display and filter orders. However, you CSV uses UTC time (Coordinated Universal Time). We recommend that you add a one-day buffer to the beginning and end of your date range before exporting, to ensure that you capture all orders.

To do this, first go to your Customers tab.

All products

For information on all sales within a certain date range, simply click the Export icon, select a Date Range, and click Download.

By a single product

Click the Filter iconto select the product you want to download information for.

Now click the Export icon, select a Date Range, and Download.

Sending orders to a fulfillment provider

  1. Export your orders as a CSV
  2. Double check the purchase date/time of your orders, noting that they are listed in Coordinated Universal Time (UTC) in the CSV
  3. Remove orders with a "1" in the Refunded or Disputed columns. These orders have been refunded or the customer has requested a chargeback and so should not be shipped.
  4. Send orders to your fulfillment provider for shipping!
  5. How to read your CSV

    Header:Description:
    Item NameThe name you gave your product
    Buyer NameThe name entered during checkout, if required
    Buyer EmailThe email entered during checkout
    Do not contactIf FALSE = You may email the buyer updates.
     If TRUE = The buyer has opted out of communications. We will automatically remove the buyer from communications sent via your Gumroad customers tab. However, if you import this list to your own email provider, please remove these buyers.
    Purchase DateThe date of purchase, in UTC (Coordinated Universal Time). For example, Eastern Standard Time (EST) is 5 hours behind Coordinated Universal Time (UTC−05:00). This means that the day ends at 7pm EST.

    List of all time zones relative to UTC

    *IMPORTANT: Your Customer and Analytics tab use your local time zone. This can sometimes make it seem like there are discrepancies between your dashboard and the CSV. To make sure you are capturing all your orders in the CSV, add a one-day buffer to the beginning and end of your date range.
    Purchase Time (UTC timezone)The exact time of purchase, in UTC (Coordinated Universal Time)
    Sale Price ($)The final price your buyer paid for your product, including variants.
    Net Total ($)Your take-home pay (sale price - Gumroad's fees).
    Street AddressThe buyer's street name and number for shipping, if required.
    CityThe buyer's city for shipping, if required.
    Zip CodeThe buyer's zip code/postal code for shipping, if required.
     If shipping fields are not enabled, Gumroad will automatically populate this field using geolocation data from the buyer's IP address.
    StateTwo letter state or provincial code, depending on the country.
    CountryThe buyer's country for shipping, if required.
     If shipping fields are not enabled, Gumroad will automatically populate this field using geolocation data from the buyer's IP address.
    ReferrerThe domain that referred the buyer to your product (i.e. https://www.facebook.com, https://mywebsite.com).
     If the buyer typed the URL directly into their browser's address bar, have the URL bookmarked, are using certain email clients, or have certain security software installed, the referrer will be "direct."
    RefundedIf "0" = No refund has been issued for this purchase
     If "1" = A refund has been issued. If your product is a physical good, do not ship the item to your buyer.
    DisputedIf "0" = No chargeback has been issued.
     If "1" = The buyer has contacted their bank and requested a chargeback for their purchase. Gumroad covers all chargeback fees for you. If your product is a physical good, do not ship the item to your buyer.
    VariantsIf there are variants associated with this product, they will displayed here in the format (variant 1, variant 2, variant 3). Otherwise this field will be blank.
    Offer CodeIf an offer code was used, it will be displayed here. Otherwise this field will be blank.
    Recurring ChargeIf "FALSE" = The item is a one-time purchase, or the initial charge for a subscription product.
     If "TRUE" = This is an automated recurring charge for a subscription product. Note that each subsequent charge will appear on its own line.
     For more information, see our help center article on subscriptions.
    Pre-Order AuthorizationIf "FALSE" = The item was not a pre-order and was paid for at checkout.
     If "TRUE" = The item is a pre-order, and the credit card has been authorized
     For more information, see our help center article on pre-orders.
    Product IDThe product's unique permalink (i.e. "drIB").
     The unique permalink forms your product's URL, such as: https://gumroad.com/l/drIB.
    Order NumberThe number used to identify an order when using Gumroad Ping.
    Gumroad FeeThe amount deducted in Gumroad fees per transaction (Learn more about fees here)
    TaxesIf tax calculation is enabled, the amount that you should set aside for remittance to the government. For more information see our help article on sales tax.
    Pre-order authorization time (UTC timezone)The time a pre-order was placed and the buyer's credit card was authorized (but not charged).
    Custom FieldsThe value of any custom fields that you add to the purchase form.
     For more information, see our help article on adding custom fields.
    UPCIf reporting album sales to Soundscan, the UPC will be displayed here.
    ISRCIf reporting track sales to Soundscan, the ISRC will be displayed here.
    Item PriceThe price set for your item, not including variants.
    Variants Price ($)The price added on by the variant that the buyer selected, if applicable.
     For more information, see our help article on variants.

    Phew!

    Ready to mix it up a bit? Learn how to import customers here.

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