Edit a Customer's Email Address

If your customer has mistyped their email address when purchasing your product, or needs to change their mailing information, you can fix this in the Customers tab. To correct this, go to your Customers tab and search for their name or email address.

Click their name when you find them to open their purchase information. Click the email address in this box to edit it, and fix their current contact information. Click the check mark to save, then Resend Receipt.

Unable to edit the email address?

Sometimes the email address of a customer will be greyed out. That means they created an account during their purchase. For security reasons, we do not currently allow creators to edit other account holders' email addresses.

If a customer mistyped their email address and created an account during their purchase, please email us - support@gumroad.com - and let us know what the customer's incorrect email address is, as well as their correct email address. We will quickly correct this for the both of you.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us