How to cancel your customers' memberships

To cancel an individual customer's membership, simply head to your Customers dashboard, search for their name or email, and click Cancel Subscription.


However, as a seller, you also have the following options:

How to prevent new customers from subscribing

If you're looking to keep all your existing subscribers and not accept any new subscribers, simply Unpublish the product. Any new customers will not be able to buy or find the product, while existing customers will continue to be charged and have access to their files.

How to delete a membership product

To cancel a membership for all customers, go to your Products dashboard and hover over the product you'd like to delete. Click the 'x' next to the product to delete it.

This option will cancel all of your current customers' memberships. They will no longer be charged, or able to access your product. Your product will no longer be public.

Fixed-length memberships

When building your product, you can set your membership to terminate after a set number of months

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