Setting up Tiers on a Membership

Membership Tiers

Tiers are variations you can create for a Membership. The equivalent of these are Versions for Digital Products and Variants for Physical products.

Tiers can help you:

  • Create levels of membership access, with each tier providing customers with access to different combinations of files
  • Sell software with different license levels (Individual / Team / Company)
  • Offer an additional service on top of your digital product, such as a coaching call, or a trip to a mini-golf course

How to set up multiple Tiers of your Membership.

To get started, go to your Products dashboard, create a Membership or select the Membership you’d like to add different tiers to. 

Fill in the names of the Tier levels that your customers are choosing from. For example, if you're offering multiple levels of a Membership, you can label it something fun like "Buddies," "Best Friends," and "Family." Don't forget to add a description of what's included in each Tier. 

Add your files directly to your Tiers by selecting "Add more files." To delete any files just select the trash can icon. 

Simply click  Add tiers to continue adding tiers. In this example we're offering 3 total tiers. The Buddies Tier for $2 a month, the Best Friends Tier for $5 a month, and the Family Tier for $10 a month. You can add an additional price to each Tier by typing the value in the Additional Amount field. 

If you want to limit the number of Members per Tier and want to limit sales of a Tier enter the number in the  Maximum number of active supporters field. In this example, we have unlimited quantity for two Tiers, and a limit of 5 for one. Select the files that match the Tier level that appear under each Tier. 

You can deselect any files you don't want included in your Tier by clicking the check mark circle to the right of the filename. You can also change what files are in what Tiers by selecting the pencil icon and selecting the Tiers beneath it that you want it organized under.

Reorder Tiers

If you want to change the order of how your Tiers appear, hover over the left side of the Tier and click and drag to the desired order. 

Preview Tiers

You can click on the corner of the preview box to view how your Membership will appear and double-check to make sure everything looks correct. Yep... looks great! If you've chosen to have a set number of Members to a tier, the number of slots will appear next to the Tier name. In this example, there are only 2 slots open on the Family Tier. 

Share Tiers

You can send customers to a specific Tier by selecting Share next to the title of the Tier.

Reassign a Member to a Different Tier

Did your customer select the wrong tier? Are you deleting a tier and need to move customers to a new one? 

Reassigning members is a quick fix. Go to your Customers page in the navigation. Click on the member you'd like to change the tier of. Scroll down to the version, select the pencil icon, and select the correct tier. 

This does not charge or refund the customer, it simply changes their tier. The change does not affect pricing or payments - the customer will always continue to pay the exact same price they are currently paying. 

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