How to get a customer's shipping information
If you are not selling a physical product on Gumroad but still need someone's shipping address, you basically have to force them to fill it in on the payment form. Luckily we have a quick, two-click option set up for you.
First go to your product's CHECKOUT tab, which lets you build out the payment form for customers. Scroll down to Payment Form.
Click Not required underneath Require shipping information.
Select Required and save changes to force your customers to include shipping information on their purchases. All shipping information will be visible in your Customers tab.